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CEO's Message

Where I Come From

The Berkshire Mountains in western Massachusetts is where I grew up many decades ago.  It was and still is a place that produces fond memories of an era long gone. We’ve all heard the term a “Norman Rockwell kind of place,” but the small town where I grew up was only eight miles from Norman Rockwell’s home and studio. At the time, no one except the “summer” people thought much of seeing Norman and his wife, Molly, riding their bikes down Main Street in Stockbridge.  We may have had no “idear” where they were going and simply wondered why he wasn’t in his studio painting!  Like many people, I have my favorite Norman Rockwell paintings and my house is scattered with many framed prints from one of America’s best-loved illustrators.

One of the realities of living in a small town is that people like to talk about what’s happening and they are more than willing to share what they know with others. There’s always much chatter (I won’t call it gossip) and quite often the information being shared gets embellished with each telling. We’re all guilty of participating in the old “telephone game” and International CHRIE is no exception.  There’s always chatter about something.

One of the latest topics being discussed is that there must be something wrong at the ICHRIE office because there are members who are not receiving our broadcast emails. It seems whenever members are discussing this issue, they always assume it must be something that ICHRIE is doing wrong or a mistake that ICHRIE has made. I thought I’d share my thoughts about this issue and let you know what I have said to several members who have called in the last few weeks to check out the “rumors.”

Whenever an ICHRIE member is not receiving our broadcast emails, there are usually four main reasons that happens: (1) The person’s membership has been put on inactive status because he/she has not yet renewed their membership dues, (2) The person has a new email address but has not notified the ICHRIE office of the change, (3) The university where the person works has spam policies in place that prevent our broadcast emails from reaching the intended member or (4) The member has “opted out” of receiving communications from International CHRIE. I’m not saying that staff is perfect and never makes a mistake, but almost 100% of the time when a member realizes he/she is not getting our broadcast emails, it is for one of the four reasons stated above.

I encourage you to call or email the office to get any service issue you may have resolved. The ICHRIE staff is dedicated to helping make sure you get the most benefit from your membership and we’re happy to help. Whenever there is any kind of issue, it’s about telling or asking the right person about what’s happening and where I come from that just makes good
old-fashioned sense. 

Email Kathy

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