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Service Management SIGICHRIE members will share ideas and research in the Services Management SIG for innovative services management not only in hospitality and tourism but also related industries. This SIG serves as a hub:
Mission: To foster intellectual exchange of interdisciplinary services management in teaching and research.
UPCOMING EVENTS
Please join the Service Management Special Interest Group (SIG) taken place at the 2025 ICHRIE Global Conference from 3PM to 4PM on Thursday, 19 June 2025. You will gain insights from Dr. A.J. Singh about the Mixed Reality Simulation (MRS) for designing service management research experiments, the opportunity for researchers to test and view how MRS works (live or recorded demonstration) - an interactive demonstration, and the process and logistics of research collaboration for services management scholars with research themes and discussions.
PAST EVENTSOctober 2024Speaker: Jonathan Keh, Brand Operations and Quality Manager at EDITION September 2024Speaker: Greg Stafford. General Manager, Benchmark | Pyramid Luxury & Lifestyle @ Texas A&M Hotel and Conference Center Title: Leadership in the Hospitality and Services Industry both in Times of Crisis and in the Post-pandemic Era Schedule: Tuesday, 17 September 2024 from 6:00PM to 7:00PM Central Standard Time July 2024Speakers: Dr. Vincent Tung and Dr. Markus Schuckert Date & Time: 25 July 2024 at 11:15 AM at the 2024 ICHRIE Global Conference Topic #1: AI in Service Management: Impact and the Way Forward Topic #2: Consumers’ Brand Experiences with Robotic Service Failures: Modelling Appraisal, Attribution, and Psychological Reactance
April 2024Speakers: Jason Younce and Chris Woods Date & Time: 9 April 2024, 3:50 PM to 5:10 PM CST Central Time (US and Canada) |