Service Management SIG

ICHRIE members will share ideas and research in the Services Management SIG for innovative services management not only in hospitality and tourism but also related industries. This SIG serves as a hub:

To showcase industry services management best practices
To facilitate service management research, task force and panel discussions
To support research paper presentations.

Mission: To foster intellectual exchange of interdisciplinary services management in teaching and research.

Chair
Dr. Po-Ju Chen
Texas A&M University
[email protected]

Vice Chair
Dr. Lisa Gao, Ph.D.
The Hong Kong Polytechnic University
[email protected]

UPCOMING EVENTS

Please join the Service Management Special Interest Group (SIG) taken place at the 2025 ICHRIE Global Conference from 3PM to 4PM on Thursday, 19 June 2025.

You will gain insights from Dr. A.J. Singh about the Mixed Reality Simulation (MRS) for designing service management research experiments, the opportunity for researchers to test and view how MRS works (live or recorded demonstration) - an interactive demonstration, and the process and logistics of research collaboration for services management scholars with research themes and discussions.

PAST EVENTS

October 2024

Speaker: Jonathan Keh, Brand Operations and Quality Manager at EDITION
Title: Managing Marketing in the Hospitality and Tourism Industry
Schedule: Tuesday, 22 October 2024, from 2:30 PM to 3:30 PM (GMT+8), 2:30 AM to 3:30 AM on 22 October (EST)