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2024 ICHRIE Hotel Challenge by Knowledge Matters

ICHRIE and Knowledge Matters are pleased to present the 2024 ICHRIE Hotel Challenge by Knowledge Matters featuring the Hospitality Collection of Case Simulations. The Competition is sponsored by ICHRIE and Knowledge Matters. The simulation used in the competition was developed in partnership with the J. Willard and Alice S. Marriott Foundation and Marriott International.

The ICHRIE Hotel Challenge by Knowledge Matters encourages participants to test their skills at managing a simulated hotel. Students will be limited as to which concepts they are able to control during the event. What participants control will include various combinations of the following concepts: front desk operations, housekeeping, marketing & public relations, group sales, banquets, pricing & revenue management, social media and restaurant operations. Participants' scores will be based on a balanced scorecard that includes profitability, customer satisfaction, and employee satisfaction. Participants will be ranked based on their balanced scorecard.


The first through third place nationally ranked students will win the following awards. Awards are funded by the CHRIE FutureFund™.

· 1st Place: $500 (via international money transfer or Mastercard gift card)
· 2nd Place: Complimentary student registration to the 2024 ICHRIE Global Conference in Montreal, Quebec, Canada
· 3rd Place: Complimentary student registration to an ICHRIE Federation conference

Dates & Details

This competition is completely web-based and there is one round for the event. Participants will utilize a limited function online competition version of our Hospitality Collection of Case Simulations. Participants will manage a combination of concepts found within the simulation, but they will not be able to control every concept found under the Actions menu. Concepts that have been disabled will be set adequately and controlled for the participants. Assignments explaining goals and objectives will be available within the competition file.

During the 2024 competition, students are challenged to manage a hotel profitably by overseeing revenue management, group sales, front desk, banquets/meetings and housekeeping.

Students who are currently using, or who have previously used, Case Simulations may use their existing accounts to participate. Students who have not used our online simulation will be given the opportunity to create a new account free of charge.

The competition runs from Monday, 25 March 2024 at 10:00AM EST through Friday, 29 March 2024 at 5:00PM EST. Registration will start on March 11 and will remain open during the entire event.


ELIGIBILITY: This competition is open to college-level students who are students at schools that are ICHRIE institutional members. Participation is for individuals only (no teams).

Please talk to your instructor or department head to see if your school is an institutional member of ICHRIE. Information about becoming an ICHRIE Institutional Member can be found at:

CODE OF CONDUCT: Participants agree to compete by the Rules of Competition listed on this page. Participants further agree that all work submitted is work done by the participant. Participants understand that any attempt to hack or cheat the simulation is grounds for removal from the competition and possible further actions. Participants agree to refer any questions on what may constitute a cheat to Knowledge Matters for a decision.

SCORES: In the event of a tie, the individual with the earliest file submission will rank higher, so it is important to get your files ranked early in the competition.

HONOR CODE: All participants agree to be bound by the following Honor Code: I pledge that all work submitted is solely my work. I have received no outside help with the challenge. I pledge not to hack or cheat in any way and agree to report others that I am aware of who hack or cheat.


Due to the high volume of students participating in the event, all questions regarding the competition should be submitted via email. Emails will be answered in the order in which they are received during Knowledge Matters, Inc. business hours which are Mon-Fri from 8:30AM-5:00PM Eastern Time.
Contact & Technical Support Questions



Each participant is responsible for having read all the guidelines. ICHRIE and Knowledge Matters, Inc. are not responsible for an entry that is late, lost, misdirected, or not received. Only entries that are received by Knowledge Matters, Inc. will be eligible for scoring and ranking. All technical issues should be directed to our support team as soon as possible for resolution. Because of the wide variation in computer systems, Knowledge Matters, Inc. assumes no responsibility for the performance of its online application on participants' computers. It is the participants' responsibility to check this page for late breaking news or updates.

Inaugural ICHRIE Eta Sigma Delta (ESD) Undergraduate Research Symposium Wrap-Up

The Inaugural ICHRIE Eta Sigma Delta (ESD) Undergraduate Research Symposium is a wrap!  

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CHRIE FutureFund™ Sponsors Dissertation Proposal Competition

Last summer the CHRIE FutureFund sponsored the Inaugural Dissertation Competition. There were five winners, representing five different doctoral programs in hospitality and tourism. The 2024 CHRIE FutureFund Dissertation Proposal Competition is open to all doctoral students who are at the proposal stage of their doctoral program.  The CHRIE FutureFund is pleased to sponsor this Dissertation Proposal Competition as it fits the mission of the CHRIE FutureFund in that future faculty are being supported.

The five winners from last year (2023) were:

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Dear friends and colleagues,

I am ecstatic to share that the 2024 WFCHRIE Conference hosted by Metropolitan State University - Denver was a great success. This year’s theme “Explore the World of Hospitality” was designed and executed by MSU-Denver students under faculty guidance.

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The editors of ICHRIE Research Reports are pleased to announce the second ICHRIE Research Reports Competition, sponsored by DePaul University, that will culminate with award presentations during the 2024 ICHRIE Global Conference


The purpose of ICHRIE Research Reports is to generate a series of peer-reviewed research reports (white papers) that are based on academic research findings that are targeted toward industry practitioners and policymakers. ICHRIE Research Reports translate academic research findings into practical applications that can make a difference in the hospitality and tourism industry.

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The main objective of this effort is to encourage research collaboration among our members. We are confident that we have successfully accomplished this objective over the past four years.

To share some testimonials from past and current participants:

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CHRIE FUTUREFUND™ Introduces the Legacy Program

Since its founding in the mid-1990’s by a group of ICHRIE members, the CHRIE Future Fund has been dedicated to providing support to the ICHRIE membership while also building a long-term rainy-day fund for ICHRIE. Fun(d) activities at the Annual Conference have generated slightly over $200,000 in total donations to date, a significant accomplishment and one that has benefited many ICHRIE members. The success of the CHRIE Future Fund requires a continual accumulation of donations, while the growth of the fund coupled with a reasonable level of return ensures long-term viability.

The CHRIE Future Fund™ has provided support for the Knowledge Matters Challenge, Case Study Competition, Graduate Student and Graduate Research Conference Best Paper Winners, Dissertation Proposal Competition Winners, and registration to the Annual ICHRIE Conference for twenty-four (24) faculty from developing nations. CHRIE Future Fund Committee members have discussed the increasing number of requests for support and want to assist those that meet the objectives of the CHRIE Future Fund. As the name implies, the CHRIE Future Fund is focused on ensuring the long-term future of hospitality and tourism education, and thus also the future of ICHRIE as the leading association for those involved in hospitality and tourism education.

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CHRIE FutureFund™ Supports Best Paper Winners

Xinying Xu, Chang Ma, Juhwan Lim, Alberto Beiza and Dr. Robert Bosselman (left to right)

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2024 ICHRIE Call For Papers

Submission Opening Information

International CHRIE is excited to announce that submissions will be accepted soon for the 2024 ICHRIE Global Conference in Montreal, Quebec, Canada!

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Dear EuroCHRIE colleagues,

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CHRIE FutureFund™ Thanks ICHRIE Members

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CHRIE FutureFund™ had a very successful Annual Conference in Phoenix and thank all ICHRIE members who supported CHRIE FutureFund™ initiatives.  The leadership of co-chairs Misty Johanson and Carl Winston resulted in the support of five (5) doctoral students attending the Annual Conference as winners of the inaugural Dissertation Competition, and four (4) Best Paper Winners from the Graduate Conference held last January. The return of the highly anticipated Duck Race drew a raucous crowd around the Lazy River at the JW Marriott Desert Ridge Resort & Spa and raised just shy of $2,000.  The annual 50-50 Raffle raised a record $4,060. Along with the $4,000 donation to support the Grad Conference Best Paper Winners, your Future Fund raised approximately $10,000 to date in 2023. This achievement would not be possible without your support.
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Graduate Conference Best Paper Winners:

Barbara Atanga & Lavi Peng – Customer misbehavior: The joint impact of a symbolic recovery strategy and cultural tightness-looseness on observing customers’ recovery satisfaction (along with supervising professor Anna Mattila) The Pennsylvania State University.
Araceli Hernandez Calderon – Theory-driven predictive modeling for food-service crowdfunding success: An integrated approach with business intelligence and supervised machine learning (along with supervising professors Yoon Koh & Minwoo Lee) University of Houston.
Wangoo Lee – Examining the “waiting line” effect during menu ordering with self-service technologies (along with supervising professor Lu Lu) Temple University.

Dissertation Proposal Winners:

Hamzeh Hammadeen – Leveraging the distinct competencies of highly skilled immigrant employees in hotels (Auburn University).
Wenfang Liu – An exploration on ghost kitchen business model: Kitchen rental firms and entrepreneurs' investment motivation (University of Houston).
Swechchha Subedi – Conceptualization of governance in H & T and the role of trust (University of South Carolina).
Nan Xue – The paradoxical relationship between minimalism and tourists’ pro-environmental choices (The Chinese University of Hong Kong).
Rachel Yueqian Zhang – Restaurant demand seasonality: Measurement, drivers, and external shocks (Purdue University).     


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Deans & Directors...

Be on the lookout for your invitation to this summer's events just for you on Wednesday, 19 July 2023 at JW Marriott Desert Ridge, Phoenix, Arizona! We look forward to linking with you, so be sure to add these events to your conference schedule...

PROGRAM at 9:00 AM - Thanks to ICHRIE's Co-Sponsor, Northern Arizona University
LUNCH at 12:15 PM - Thanks to ICHRIE's Co-Sponsor, AHLEI


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Meet the 2023 Opening Session Keynotes, the new ICHRIE IAC...


Kevin CareyChief Operating Officer and Executive Vice President, AHLA 
Jennifer CroninFormer President, Wharf Hotels and Marco Polo Hotels 
Glenn Mandziuk, CEO, Sustainable Hospitality Alliance 
Wanda GispertVice President, Talent & Workforce Development, MGM Resorts 
John RissiSenior Vice President Customer & Industry Engagement, ENCORE 
Barb BowdenArea Managing Director, Loews Hotels at Universal Orlando  
Calvin Banks, Vice President, Training & Development, Pyramid Global Hospitality Group 
Jeff Morgan, CEO, Club Management Association of America 
GJ HartCEO, Red Robin Gourmet Burgers, Inc. 


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Wednesday, 19 July, at 5:30 PM

Join us at the 2023 Annual International CHRIE Summer Global Conference in the Opening Session to meet the new ICHRIE Industry Advisory Council featuring an executive interview moderated by lifetime journalist, Jeff Higley.

During this session, you hear from and engage with our new council as they help us advance ideas in projects developing for one voice for hospitality, internships, externships, research & education.

Introducing the 2023 Keynotes...

Robert MandelbaumDirector of Research Informational Services, CBRE Hotels Research
Dan FentonExecutive Vice President, Global Tourism and Destination Advisory, JLL
Steve HoodSenior VP of Research for STR and Founding Director of the SHARE Center

State on the Industry – from the Experts
Thursday, 20 July at 8:20 AM

Join us to hear from industry experts on performance, forecasting, and investment for hospitality lodging. You don't want to miss these iconic industry veterans Robert, Dan, and Steve, as they share their insights into what to expect for 2023 and beyond.
Glenn MandziukCEO, Sustainable Hospitality Alliance

Net Positive Hospitality: Driving Collaboration for a More Sustainable Future.
Thursday, 20 July at 1:30 PM

Net Positive Hospitality Sustainability... that is the goal. But how can we help the industry get there? Join us as Glenn presents how we can help supply our industry partners with new skilled talent from our classrooms, work collaboratively to harmonize metrics and KPIs, develop standards and streamline reporting and benchmarking in sustainability and help co-ordinate and develop innovative, practical, and scalable solutions, tools, and resources.
Larry CuculicPresident & CEO, BWH Hotel Group

A Life Well Lived: A Leadership Discussion  
Friday, 21 July at 9:25 AM

ICHRIE is honored to present guest Keynote, Larry Cuculic to our last Keynote session of 2023. Larry leads the parent company, BWH Hotel Group, and oversees their global portfolio of 19 dynamic brands, which boasts approximately 4,500 hotels across all chain scale segments. His vision is to lead through collaboration with the company’s Board of Directors, hoteliers, executive leadership, and associates. He recognizes the greatest strength of this global powerhouse brand is its organizational structure, which is founded on empowering the voice of its membersYou don't want to miss this session as Larry shares, "A Life Well Lived: A Leadership Discussion".

For a full schedule of the 2023 Annual International CHRIE Summer Global Conference in Pheonix, Arizona, USA, CLICK HERE.

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Join us for any of the following sessions...

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